Are we not the police?

We are not the police. I do not exaggerate if I say that I hear that at least once every day, coming from various sources, but always a repeat of Linden Lab policy regarding Second Life Mentors. I even repeat it myself, in group IMs, on our SLVEC island, everywhere. We are not the police. But what are we then? Why are so many of us lured into the role of virtual police, standing around populated public places and sending out ARs, sometimes seemingly for nothing more than sneezing in the wrong direction?

A while ago, Mentors at Waterhead were greeted with custom made gestures: a stressed-out voice going I’ll report you! in a tone reminiscent of the teacher on Pink Floyd’s The Wall album. Hey! You! Yes… you! Stand still laddie! Now of course you can react to that with an AR - for gesture spamming, which apparently is a reason to ban people - but it’s good to ask yourself why people go through the trouble of making such gestures in the first place. Or group titles such as Second Life Mentard. And seeing some colleagues in action I know what’s going on - they come to Waterhead or any other fairly unruly area and try to lay down the law. They do not allow any swearing, they issue warnings and threats, and they write ARs like there’s no tomorrow. I know. I was once like that, in the very beginning. And that’s what makes us Mentors such ‘beloved’ figures in the community.

Now it’s easy for me to say that with examples like our own Mia Linden of the Volunteer program it’s no wonder Mentors behave like coppers on Monday mornings. But seriously, any Mentor who wants to help new people in some places (and that’s, shall we say, our core business) is faced with a huge problem - some of the regulars in those places. In order to serve the newbies who get kicked into the infamous Welcome Area by the exit signs on Orientation and Help Islands, we need to protect them from people of ill will - be that people who deliberately give out false information or people whose “funny” racism, homophobia and foulmouthed attitude is enough to turn any but the most fanatic neonazi skinhead away from SL.

To serve and protect - surely the good folk at Linden Lab must have read that somewhere on the streets of San Francisco. Leave out one of the two and you’re left with a defunct system. What good is my serving the newbies going to do when, ten meters on, they walk into the corrupted world of fratboy pranksters like the man calling himself Ringleader (his alts go by many names - the group title is the same), whose whole existence evolves around continuously spouting horrificly vicious racist tripe in a fake British aristocrats’ accent? I serve the new Resident as best I can with the purpose of keeping him in-world and interested, only to see him enter hell two minutes later. One can only hope that he’ll TP out to a better place. I wonder how many just switch off, never to return.

On the other hand, if I am only there to protect, I am a security guard. A silent, unapproachable figure of authority - not the person to come to with your first questions. Imagine that: an empty Waterhead with five silent security guards, and the first visitor who dares say shit (before even knowing the difference between PG and Mature, mind you) gets it. I wonder how many would switch off then.

Therefore, we serve and we protect. Of course I can use other words to make it sound less like the motto of police departments all over the US, but that doesn’t diminish it’s meaning. So are we not the police?

In an ideal world, we shouldn’t be. But in places like Waterhead we are. We stand around, sometimes outnumbering the new people, and watch, and listen. And yes, we report as well - I hope we don’t all report like it’s our favourite pastime, but from me you can count on a report for racism, for violence, and for threatening or otherwise unpleasant behaviour towards others. In voice, in text chat or otherwise, I don’t care.

The regulars at Waterhead (some of them are really nice people when you talk to them, /me greets 13 Jun, Crunk Munster and Gnu Curry) tell me that the solution is to stop sending newbies to Waterhead. But are they the ones to tell Linden Lab what to do with their areas, on their turf? Should the Lab just beat a retreat and give up on a Welcome Area in one of the oldest and most pleasant areas of the Mainland, right in the middle of Linden Village? Even if - how many more areas are going to be taken over by these groups? Ahern is shaky at best, Hanja is scarcely visited by Mentors at all and I have seen some of the more notorious figures in Miramare, too. Retreating is an open ended option, of which the open end points towards Berlin itself, pardon the historical parallel.

I think the option is to stand firm and to stare down the pranksters until they beat a retreat. There are thousands of places in SL which are Mature (Waterhead isn’t), open to everyone, not frequented by freshly minted newbies (or by Mentors for that matter), with building and/or scripting enabled. For all I care they can go there and be idiots all day long. I’d happily build them some infrastructure, too, if that’s what it takes. But the Lab, and by extention it’s volunteers, should draw the line at Welcome Areas and Infohubs. They are intended for everyone and especially for new Residents, and should never be relinquished for reasons of lack of manageability.

And so, for now, we need to be police. Call it what you want to, but policing is what we do in places like Waterhead. Showing up in numbers, sporting our group titles, just to make enough of an impression to take the sharpest edges off of the irritating behaviour. I tried to make do with other comparisons, like for example emergency medical services, but after all is said and done, that’s just not the whole truth. In places like Waterhead, sometimes when the ‘right’ people are all there, we are an imperfect and virtually powerless police. Why? Because behind our backs the newbies keep dropping in, straight from Orientation. And without any people overseeing what’s going on there, they’d leave in droves.

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